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Terms of ServiceTerms of Service
These Terms of Service (“Terms”) govern the use of our website and the provision of our services. By using our website and services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website or services.
General Information
Our website allows users to purchase various services that we offer. All services are billed through the Stripe platform, which ensures secure payment processing. We provide services exclusively within the territory of the Republic of Croatia, and all transactions are denominated in euros (EUR), in accordance with applicable laws and regulations.
Registration and User Account
Certain services may require you to create a user account. Users are responsible for ensuring the accuracy and completeness of the information provided during registration. Users are also responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their account.
Payment and Billing
All service prices are clearly displayed on our website and include VAT. Payments are processed via the Stripe platform, which supports various payment methods, including credit and debit cards. Upon successful transaction, users will receive a payment confirmation by email.
Refunds and Complaints
In accordance with the laws of the Republic of Croatia, users are entitled to refunds and may submit complaints within a specified period, depending on the type of service. Requests for refunds or complaints may be submitted through our contact form on the website or directly to our email address: info@villabanac.hr. Requests will be processed as quickly as possible.
Privacy and Data Protection
We respect the privacy of our users and are committed to protecting personal data in accordance with applicable data protection laws. The personal information we collect is used solely for the purpose of providing our services and will not be shared with third parties without the user’s explicit consent, except as required by law.
Liability
We are not responsible for any technical issues that may arise while using our website or services, nor for any damages users may suffer as a result of improper or unauthorized use of our services.
Changes to the Terms
We reserve the right to modify these Terms at any time. All changes will be promptly posted on our website. We recommend that users regularly review these Terms to stay informed of any updates.
Contact
For any additional information or questions regarding these Terms, users may contact us via the contact form on our website or directly by email at info@villabanac.hr. We will respond as soon as possible.
By using our website and services, you agree to comply with these Terms of Service. We thank you for your trust and wish you a pleasant experience with our services.